Privacy Policy

Last updated: 13 October 2026

BallBall, Inc. ("BallBall", "we", "us") operates the BallBall mobile application (the "App"), which helps padel players discover games and events, see how well a game fits them, and find people to play with. This policy explains the personal data we use, our purposes, and your rights. It also covers information about players who do not have a BallBall account.

Data controller: BallBall, Inc., a Delaware, USA corporation. Contact: founder@ballball.app.

1.Data we collect

Information you provide and sign-in

• When you sign in through a supported provider, such as Apple or Google, we receive a provider identifier and may receive your name and email address. Legacy accounts may have used Yandex. With Sign in with Apple you can use a private relay email address.
• We use the profile details you add, such as your name, photo, bio, playing hand, rackets and social links.

Information from Playtomic

• If you connect a Playtomic profile, we use information associated with that profile for playing statistics, your sporting profile and personalised game recommendations. This may include padel level, confidence in that level, game counts, results and match history, including the clubs, cities and countries of those matches.
• Game and partner features also use information about other players, including people who have not registered with BallBall, as described below.

Information collected automatically

• Precise location, when you grant permission, to show nearby games. You can revoke that permission in iOS Settings.
• Device identifiers and basic device information used for sessions, preferences, diagnostics and entitlements.
• A push token if you enable notifications.
• In-app usage events, performance information and crash diagnostics.

We do not use the Advertising Identifier (IDFA) and do not track you across other companies' apps or websites.

Padel players who do not have a BallBall account

BallBall helps padel players find suitable games and people to play with. Some of the player information used in these features comes from Playtomic and concerns people who have not registered with BallBall. BallBall, Inc. is responsible for its own use of that information, separately from Playtomic.

Information involved. Depending on the feature, this includes a player's name as shown in Playtomic, which may be abbreviated in BallBall; profile photo; padel level and the confidence in that level; game counts and playing statistics; clubs, cities and countries associated with their padel activity; and information about upcoming open games and past games, such as the club, date and participants. Cities and countries describe sporting activity, not a home address. A personal indication that you have played together is calculated from the relevant match history. These statistics and indications may be calculated by BallBall rather than copied directly from Playtomic. Player cards do not display phone numbers or email addresses. Confidence in a padel level is not a rating of a person's behaviour.

Purpose and legal basis. We use this information to help players recognise game participants, compare playing level and experience, find relevant games and partners, and identify people they have played with before. For this processing, we rely on our legitimate interest, and that of players using BallBall, in organising and choosing suitable padel games under Article 6(1)(f) GDPR. This basis requires the information used to be necessary and proportionate to the feature, taking account of the player's interests, reasonable expectations and privacy. Being visible in Playtomic does not by itself remove those requirements.

Source and audience. The source is Playtomic; some information is derived from match records. Player information may be visible to other players using BallBall's game, player and partner features. Game information can also be shared by users with other people. A source profile, a private booking and an open game can have different visibility settings; an open game does not make all information about its participants public.

Retention. We determine how long to keep the information by whether it remains needed for current games and partner recommendations, the period covered by an activity or statistics feature, changes to the source information and its visibility, and any request to restrict or stop processing. A person does not need a BallBall account for these criteria to apply. We delete or anonymise information that is no longer needed for these purposes; an objection or removal request may require earlier action. Section 4 explains the general retention criteria.

Your choices and rights. You do not need to register with BallBall to exercise your rights. To ask us to stop showing your player information in game and partner discovery, or to request access, correction, deletion or restriction, write to founder@ballball.app. A link to your Playtomic profile can help us find the relevant records, but it is not the only way to make a request. We may ask for proportionate information if we have reasonable doubts about your identity. We will respond without undue delay and normally within one month; if a permitted extension is needed, we will explain it within that first month. We will confirm the outcome. Implementing a removal request may require us to keep a minimal record so that the same information is not imported again. This request concerns BallBall's processing and does not delete your Playtomic account. Section 5 explains your rights and how to complain.

2.How we use your data

• Provide the App, including games and events, playing statistics, game recommendations and partner features.
• Send notifications you enable, such as a suggested game or an invitation.
• Operate entitlements, invite codes and referral features.
• Understand usage, fix crashes and improve the product.
• Protect the service, prevent abuse and comply with applicable legal obligations.

Legal bases under GDPR. We rely on performance of our contract with you for account-based App services, consent where applicable for optional location and notification processing, and legitimate interests for appropriate security, analytics and product improvement activities. The legal basis for information about other players is described in the section above. A BallBall user's registration or permission does not constitute consent on behalf of other players.

3.Who receives data

Relevant game and player information is available to other players through the App's game, player and partner features, and may be shared when a user shares game information. We do not sell personal data.

We use providers and third-party services including:

• Apple, Google and, for legacy accounts, Yandex for sign-in.
• AppsFlyer and AppMetrica for product analytics and attribution.
• Sentry for crash and performance diagnostics.
• Playtomic as a source of game and player information and a separate service that users may choose to use.
• Railway and Neon for infrastructure, and Netlify for website hosting.

Their roles depend on the service; a third-party platform may be responsible for its own processing under its own privacy policy. Some providers are outside the European Economic Area. Where GDPR applies, transfers must be covered by an applicable mechanism, such as an adequacy decision or appropriate safeguards. Contact us for information about the destinations and safeguards relevant to your data.

4.Retention

We determine retention by the purpose of each category of information:

• Account and preference information is kept while the account is active and remains needed to provide the service, subject to deletion requests.
• Game, history and player information is kept for the periods needed by current game features, partner recommendations and the activity or statistics features that use it. Relevant criteria include the date of the games, the period represented by a feature, whether the data is still used for that feature, and source privacy changes or requests to restrict processing.
• Security and request-handling records are retained for the period needed to protect the service, document how requests were handled, and meet legal obligations or establish or defend legal claims.
• Where necessary to honour a removal request, a minimal reference can be retained to prevent re-importing the information. It is used for that purpose rather than to maintain a visible player profile.

Personal data that is no longer needed is deleted or anonymised. Removing a visible profile alone does not remove any separate obligation to review retained records and copies.

5.Your rights

Depending on the applicable law and the circumstances, you can request access to and correction of your data, deletion, restriction of processing, objection to processing based on legitimate interests, and portability where its conditions apply. You can withdraw consent for processing based on consent; this does not affect the lawfulness of processing before withdrawal.

• You can request deletion of your BallBall account in the App through Profile → Delete account.
• For all other requests, including requests from people without an account, contact founder@ballball.app. You do not need to register to make a request.
• We respond without undue delay and normally within one month. If the complexity or number of requests allows an extension, we will explain the reason within the first month. We may request proportionate verification where necessary and will confirm the outcome.
• You can complain to a competent data protection authority, including in the country where you live, work or believe a breach occurred. In Spain, this is the Agencia Española de Protección de Datos.

6.Children

The App is intended for people aged 16 and over. If you believe we are processing a child's information inappropriately, including information obtained from another platform, please contact us so that we can investigate and take appropriate action.

7.Security

We use technical and organisational measures to protect personal data. No method of transmission or storage is completely secure.

8.Changes

We may update this policy. We will post the revised version and update the date above. Material changes will be communicated where required.

9.Contact

BallBall, Inc. — founder@ballball.app.